Lucky Brand is a renowned American denim and apparel company that offers a wide range of stylish and comfortable clothing for men and women. With a strong focus on quality and customer satisfaction, Lucky Brand provides an easy and hassle-free return policy for its customers. In this article, we will guide you through the Lucky Brand returns process, making it easy for you to initiate a return, exchange, or refund.
Understanding Lucky Brand’s Return Policy
Lucky Brand’s return policy allows customers to return or exchange items within 30 days of purchase. The item must be in its original condition with all tags attached, and it must not be altered or damaged in any way. Customers can return items by mail or in-store, and refunds will be issued in the original form of payment. It’s essential to note that final sale items are not eligible for returns or exchanges, so customers should review their purchase carefully before completing the transaction.
Initiating a Return or Exchange
To initiate a return or exchange, customers can start by visiting the Lucky Brand website and navigating to the returns page. From there, they can print a pre-paid return shipping label or initiate an in-store return. Customers will need to provide their order number and reason for return to complete the process. For mail-in returns, customers can use the pre-paid shipping label to send the item back to Lucky Brand’s distribution center. In-store returns can be made at any Lucky Brand retail location, and customers should bring the item, receipt, and a valid government-issued ID to complete the return.
| Return Method | Description |
|---|---|
| Mail-in Return | Use pre-paid shipping label to send item back to distribution center |
| In-store Return | Return item at any Lucky Brand retail location with receipt and ID |
Refund and Exchange Process
Once the returned item is received and processed, Lucky Brand will issue a refund in the original form of payment. Refunds can take up to 5-7 business days to process, and customers will receive an email notification when the refund is issued. For exchanges, customers can choose a different size, color, or style, and Lucky Brand will ship the new item once the returned item is received. If the new item is not available, Lucky Brand will issue a refund in the original form of payment.
It's worth noting that refunds will be issued for the full amount of the returned item, including any applicable taxes. However, shipping costs are non-refundable, unless the item was defective or shipped incorrectly. In such cases, Lucky Brand will provide a full refund, including shipping costs.
Additional Tips and Reminders
To ensure a smooth return or exchange process, customers should keep the following tips and reminders in mind:
- Make sure the item is in its original condition with all tags attached
- Use the pre-paid shipping label for mail-in returns
- Bring the item, receipt, and a valid government-issued ID for in-store returns
- Keep the tracking number for mail-in returns
- Allow 5-7 business days for refunds to process
What is the time limit for returning an item to Lucky Brand?
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Lucky Brand allows customers to return items within 30 days of purchase.
Can I return a final sale item to Lucky Brand?
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No, final sale items are not eligible for returns or exchanges.
How long does it take to process a refund or exchange?
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Refunds and exchanges can take up to 5-7 business days to process.
