An inability to view feedback left on Instagram posts or reels represents a significant user experience disruption. This can manifest in various ways, from comments not loading at all to only a subset of comments being visible. For example, a user might post a photo and receive notifications of new comments, yet when they go to view the post, those comments are absent.
This issue is important because it impedes interaction and engagement, core components of the Instagram platform. Historically, social media platforms have strived for seamless communication, and any impediment to this flow diminishes the value proposition for both content creators and their audience. Consistent problems with comment visibility can lead to frustration, decreased user activity, and potentially a shift to alternative platforms.